Privacy Policy

Al Yusr ("we," "us," "our") operates the online.alyusroman.com e-commerce platform. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

1. Information We Collect

• Account & order details: name, email, phone number, delivery address, order history.
• Payment information: processed securely through our payment gateway; we do not store full card details.
• Usage data: IP address, browser type, and pages visited, collected automatically for security and analytics.
• Communications: messages you send us via email, contact forms, or WhatsApp.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Send order confirmations, shipping updates, and payment reminders (via email and/or WhatsApp)
• Respond to customer support requests
• Improve and secure our platform
• Send product and offer updates
• Meet legal and tax obligations

3. Sharing Your Information

We do not sell your personal data. We share information only with trusted service providers who help us operate the platform, including:

• Payment processors
• Delivery and logistics partners
• Hosting and infrastructure providers
• WhatsApp Business messaging services

These providers only use your data to perform services on our behalf.

4. Cookies

We use cookies to keep you logged in, remember your cart, and understand how the site is used. You can manage cookies through your browser settings.

5. Data Security

We use encryption and access controls to protect your data. While we work hard to keep your information safe, no online system is completely secure.

6. Data Retention

We keep your information only as long as necessary to provide our services and meet legal requirements.

7. Your Rights

You can:

• Request access to your personal data
• Ask us to correct or delete your data
• Opt out of marketing or WhatsApp messages at any time

To exercise these rights, contact us at [info@alyusroman.com].

8. Children's Privacy

Our platform is not intended for children, and we do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

10. Contact Us

If you have questions about this Privacy Policy, contact us at: [info@alyusroman.com] | online.alyusroman.com